1. What is The Mom Store?
The Mom Store is a one-stop shop for maternity, baby, and parenting essentials. We offer a wide range of carefully curated products designed to support moms through pregnancy, postpartum, and early motherhood.
2. How can I place an order?
You can place an order directly through our website by adding items to your cart and proceeding to checkout. If you need help, our customer care team is always available to assist.
3. Do you ship across India?
Yes, we offer pan-India delivery. We ensure safe and timely delivery to your doorstep.
4. How long does it take to receive my order?
Orders are usually dispatched within 24–48 hours, and delivery takes 4–6 business days, depending on your location.
5. Can I exchange or return an item?
Yes, we offer easy returns and exchanges within 7 days of delivery for most items. Please ensure the product is unused and in original packaging. Note: Some items like innerwear or personalized products are non-returnable for hygiene reasons.
6. How do I initiate a return or exchange?
You can raise a return or exchange request by clicking on the ‘Order’ section on our website. There, you’ll find the option to initiate a return or exchange directly.
If you still face any challenges, feel free to contact our support team via email or WhatsApp. Our team will be happy to assist you and guide you through the process, including arranging a pickup if applicable.
7. Is COD (Cash on Delivery) available?
Yes, we offer Cash on Delivery service for most pin codes. COD charges may apply
8. How can I contact customer support?
You can reach our support team via:
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Email: contactus@themomstore.in
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WhatsApp: +91 72594 22526
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Phone: +91 72594 22526
Our team is available Monday to Friday from 10 AM to 6 PM and on saturday’s 10:00 AM to 2:00 PM
9. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. Please reach out to our customer care team immediately for any changes.
10. Do you offer international shipping?
Yes, we do offer international shipping.
Our shipping charges are as follows:
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₹1,500 for orders up to ₹3,000
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₹2,000 for orders between ₹3,001 and ₹9,999
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₹2,500 for orders ₹10,000 and above
11. What payment methods do you accept?
We accept:
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Credit/Debit Cards (Visa, MasterCard, etc.)
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Net Banking
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UPI
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Wallets (Paytm, PhonePe, etc.)
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Cash on Delivery (COD)
12. What if I receive a damaged or wrong product?
Please share photos of the product within 24–48 hours of delivery, and our team will assist you with a replacement or refund.
13. Can I buy a gift card for someone?
Yes! We offer gift cards and e-gift cards that can be purchased online and emailed directly to your loved ones.
14. Are there any discounts or promotions?
Yes, we frequently run special offers, festive sales, and coupon discounts. Subscribe to our newsletter or follow us on Instagram for the latest updates
15. Do you have a loyalty or rewards program?
Yes, we offer a loyalty rewards program where you can earn points on every purchase. These points can be redeemed for discounts on future orders.
16. Can I place a bulk order or corporate gift order?
Absolutely! For bulk purchases, baby shower gifts, or corporate gifting, please reach out to us at contactus@themomstore.in with your requirements.
17. Do your products come with any warranty or guarantee?
While most of our products are non-electronic and do not carry warranties, certain items (like electronic breast pumps or baby monitors) come with manufacturer warranties. Please refer to the product description or contact us for details.
18. How do I create or manage my account?
You can create an account by clicking on the “Login / Sign Up” button on the top right corner of the website. Once registered, you can track orders, save wishlists, and view past purchases.
19. I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and you’ll receive a reset link on your registered email address.
20. Do you offer COD for all orders?
COD is available for most orders, but may not be applicable to high-value purchases or remote locations. In such cases, we recommend prepaid payment options.
21. What is the best way to choose maternity wear sizes as my body changes?
We recommend selecting your pre-pregnancy size for most maternity clothing, as the garments are designed with stretch and space. Our size chart can guide you, or you can speak to our sizing expert for help.
22. Can I change my delivery address after placing the order?
If your order hasn’t been shipped yet, we can help you update the delivery address. Please reach out to us as soon as possible at contactus@themomstore.in.
23. Do you have a mobile application for The Mom Store?
Yes, we do! You can download The Mom Store mobile app from both the Google Play Store and the Apple App Store for a smoother and faster shopping experience.
📱 Download Links:
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The Mom Store on Google Play Store
( The Mom Store - Apps on Google Play )
( The Mom Store on the App Store )
25. Do you have any walk-in stores?
Yes, we do! You can visit our walk-in store located in Indiranagar, Bangalore.
( Get Direction )
26. Do you offer a baby registry?
Yes, we do! The Mom Store offers a baby registry service to help you create a personalized wishlist for your little one. It’s a perfect way for friends and family to give you exactly what you need.
You can explore and create your registry directly on our website.
27. Do you take orders over the phone?
Yes, we do! You can place your order over the phone by contacting our customer support team.
28. Do you offer gift boxes and gift wrapping?
Yes, we do! We offer gift wrapping and curated gift boxes to make your presents extra special. Whether it's for a baby shower, birthday, or any other occasion, you can select the gift wrapping option at checkout.
29. Do you offer store credit, and how can I use it?
Yes, we do offer store credit, which you can use to make purchases on our website. The best part is there’s no expiration date on the credit, so you can use it whenever you like.
To use your store credit:
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Add the item(s) to your cart.
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Click on "Checkout".
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In the discount/code section, enter your 16-digit store credit code.
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Proceed to place your order.