FREQUENTLY ASKED QUESTIONS

You can place an order directly through our website by adding items to your cart and proceeding to checkout. If you need help, our customer care team is always available to assist.

Yes, we offer Cash on Delivery service for most pin codes. COD charges may apply

Yes, we offer pan-India delivery. We ensure safe and timely delivery to your doorstep.

Yes, we do offer international shipping.

Our shipping charges are as follows:

• ₹1,500 for orders up to ₹3,000
  
• ₹2,000 for orders between ₹3,001 and ₹9,999
  
• ₹2,500 for orders ₹10,000 and above

We accept:

• Credit/Debit Cards (Visa, MasterCard, etc.)
• Net Banking
• UPI
• Wallets (Paytm, PhonePe, etc.)
• Cash on Delivery (COD)

Yes, depending on your order status, we may be able to modify or cancel it.
Please contact us, and we’ll check the details and assist you right away.

Yes, we do! You can place your order over the phone by contacting our customer support team - Contact Us.

While most of our products are non-electronic and do not carry warranties, certain items (like electronic breast pumps or baby monitors) come with manufacturer warranties. Please refer to the product description or contact us for details.

If your order hasn’t been shipped yet, we can help you update the delivery address. Please reach out to us as soon as possible at contactus@themomstore.in.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

Orders are usually dispatched within 24–48 hours, and delivery takes 4–6 business days, depending on your location.

Yes, we offer easy returns and exchanges within 7 days of delivery for most items. Please ensure the product is unused and in original packaging. Note: Some items like innerwear or personalized products are non-returnable for hygiene reasons.

You can raise a return or exchange request by clicking on the ‘Order’ section on our website. There, you’ll find the option to initiate a return or exchange directly.

If you still face any challenges, feel free to contact our support team via email or WhatsApp. Our team will be happy to assist you and guide you through the process, including arranging a pickup if applicable.

Please share photos of the product within 24–48 hours of delivery, and our team will assist you with a replacement or refund.

You can easily spot the best size for you by referring to our Size Guide that provides a conversion table to all major country size systems.

The Size Guide is conveniently available on the page of each product.

At The Mom Store, we offer a wide range of sizes to fit every mom comfortably. Our size options include Small (S), Medium (M), Large (L), Extra Large (XL), Double Extra Large (XXL), and Triple Extra Large (XXXL). This inclusive sizing ensures that moms of all shapes and sizes can find flattering, stylish clothing designed just for them.

For more detailed measurements and to find your perfect fit, please refer to our size guide. This will help you choose the best size based on your specific measurements and ensure the most comfortable fit.

The Mom Store is a one-stop shop for maternity, baby, and parenting essentials. We offer a wide range of carefully curated products designed to support moms through pregnancy, postpartum, and early motherhood.

Yes, we do! You can visit our walk-in store located in Indiranagar, Bangalore. 

( Get Direction )

Yes, we do! You can download The Mom Store mobile app from both the Google Play Store and the Apple App Store for a smoother and faster shopping experience.

📱 Download Links:

• The Mom Store on Google Play Store 

( The Mom Store - Apps on Google Play )

• The Mom Store on Apple App Store 

( The Mom Store on the App Store )

You can reach our support team via:

• Email: contactus@themomstore.in
  
• WhatsApp: +91 72594 22526
  
• Phone: +91 72594 22526
  

Our team is available Monday to Friday from 10 AM to 6 PM and on saturday’s 10:00 AM to 2:00 PM

Yes, we do! You can place your order over the phone by contacting our customer support team - Contact Us.

You can reach our support team via:

• Email: contactus@themomstore.in
  
• WhatsApp: +91 72594 22526
  
• Phone: +91 72594 22526
  

Our team is available Monday to Friday from 10 AM to 6 PM and on saturday’s 10:00 AM to 2:00 PM

You can raise a return or exchange request by clicking on the ‘Order’ section on our website. There, you’ll find the option to initiate a return or exchange directly.

If you still face any challenges, feel free to contact our support team via email or WhatsApp. Our team will be happy to assist you and guide you through the process, including arranging a pickup if applicable

You can create an account by clicking on the “Login / Sign Up” button on the top right corner of the website. Once registered, you can track orders, save wishlists, and view past purchases.

Click on “Forgot Password” on the login page, and you’ll receive a reset link on your registered email address.

Yes, we offer a loyalty rewards program where you can earn points on every purchase. These points can be redeemed for discounts on future orders.

Yes, we do offer store credit, which you can use to make purchases on our website. The best part is there’s no expiration date on the credit, so you can use it whenever you like.

To use your store credit:

1. Add the item(s) to your cart.
   
2. Click on "Checkout".
   
3. In the discount/code section, enter your 16-digit store credit code.
   
4. Proceed to place your order.

Yes, we frequently run special offers, festive sales, and coupon discounts. Subscribe to our newsletter or follow us on Instagram for the latest updates.

Yes, we do! The Mom Store offers a baby registry service to help you create a personalized wishlist for your little one. It’s a perfect way for friends and family to give you exactly what you need.

Absolutely! For bulk purchases, baby shower gifts, or corporate gifting, please reach out to us at contactus@themomstore.in with your requirements.

Yes, we do! We offer gift wrapping and curated gift boxes to make your presents extra special. Whether it's for a baby shower, birthday, or any other occasion, you can select the gift wrapping option at checkout.