Returnable or Exchangeable Products: Women's Apparel, Kid's Apparel, Bags, Nursing Pillows, Baby Gear, Baby Essentials and Apparels

Non-Returnable:

  • Products- Cloth Diapers, Kids Mask, Adult Mask, Maternity Lingerie, Milestone Cards
  • Brands- Soul Slings, Joie, Mastela, Skip Hop, Brush Baby, Baby Art, Fridababy, Oli & Carol, Safety First, Stor, The First Years, Disney, SoapSox, HeTaiDa, Sharper Image, Safety First, B.Box, Zolii, Miniware, Little Rawr, Happy Threads, CuddlyCoo, The Happy Hula, OK Play, ALT Retail, Earth Baby, Loop Hoop, Rocking Potato & Bhaakur

You can return products within 7 days after delivery (where return is available). Please follow these steps to raise the request:

  1. Create a “Return Request” under “Orders” in the Main Menu of the website.
  2. It will direct you to enter your Order Number and Email Id
  3. Follow the screens that come up and place the return request for the items in the order you wish to return
  4. Please upload images of the product to be returned while processing the return. In case, upload option doesn’t work you can email the images to contact@themomstore.in with your “Order No.” in subject
  5. Once submitted, our team will review and approve your request within 48 hours
  6. We will schedule the pickup for the same
  7. Merchandise from all brands except The Mom Store is not available for return and exchange

You can exchange products within 7 days after delivery. Once your return parcel is received via reverse pick-up and inspected by our quality control team, an email will be sent to you to confirm the receipt of the returned item and the exchange product requested by customer will be sent out. The customer can also opt for a store credit to utilize for purchase.

NOTE : Exchange is allowed once per order, on the exchanged order refund shall not be applicable if customer wants to return Exchanged item. Store credit will be issued in such cases.

Please follow these steps to raise the request:

https://themomstore.in/apps/return_prime

 

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